If you’ve ever created a product, you’ve likely needed to support it. Even if you didn’t create a product, and you just happened to put together a few products and a design for a single client, you likely needed to support it.
Support is a way of life. It’s an inevitable by-product (or by-service?) of almost everything you’ll ever make. So much so that I’ve even gone to the effort of writing about both the giving and receiving of it.
So today I want to talk a little bit about the often forgotten but always needed Support Policy. Having one matters. It really does.
I wouldn’t say the size or detail of it matters too much. You don’t really want to throw a complicated, ‘sneaky’ support policy in your customer’s face.
Regardless of if you have a support policy or not, customers are going to give you a hard time. But by having a support policy, you almost hold a ‘get out of jail free card’, giving you the ability to say something like:
I’d love to help you with that but I’m sorry, it falls outside our Support Policy. I’d recommend you contact xyz and abc for additional help with this.
So pretty much – I told you so.
Support is given up to one year after the purchase date. If you wish to get support after one year you must renew your license key or purchase a new one. Support will be given on anything related to Recipe Hero core and the extension you purchased.
Please keep in mind that we can’t support theme / plugin incompatibility issues but can try lead you in the right direction to solving them. We also cannot do customizations for you.
However, we will always strive to support you as much as we possibly can.
So make sure you have a support policy – it’ll keep your customers happier and your business more transparent.